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Service Questionnaire

1. Customer Service
Was your telephone call answered efficiently?		--Select-- Excellent Good Satisfactory poor Very Poor
The manner and helpfulness in which your call was directed.		--Select-- Excellent Good Satisfactory poor Very Poor
Our knowledge of our Product range.		--Select-- Excellent Good Satisfactory poor Very Poor
Response to requests for information.		--Select-- Excellent Good Satisfactory poor Very Poor
2. Order Placement
Process of placing orders		--Select-- Excellent Good Satisfactory poor Very Poor
Lead Times		--Select-- Excellent Good Satisfactory poor Very Poor
When receiving orders, please assess:
Accuracy of consignment		--Select-- Excellent Good Satisfactory poor Very Poor
Suitability of Packaging		--Select-- Excellent Good Satisfactory poor Very Poor
Quality of Product		--Select-- Excellent Good Satisfactory poor Very Poor
Delivered on schedule		--Select-- Excellent Good Satisfactory poor Very Poor
3. Service
Have you used our traffic surveying services?		--Select-- Excellent Good Satisfactory poor Very Poor
If so, how do you rate :
Ability to meet deadlines		--Select-- Excellent Good Satisfactory poor Very Poor
Area coverage		--Select-- Excellent Good Satisfactory poor Very Poor
Result formats		--Select-- Excellent Good Satisfactory poor Very Poor
Help with potential problems		--Select-- Excellent Good Satisfactory poor Very Poor
4. General Information
Do you use the Internet to source products?		--Select-- Yes No
Have you used our web site to get information?		--Select-- Yes No
Do you prefer to be contacted by E-mail?		--Select-- Yes No

If yes, please state email address:

Based on your last six months experience with Road Runner TCA Ltd, how would you rate our overall performance?

--Select-- Excellent Good Satisfactory poor Very Poor

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